Effective Date: 31 December 2025
Company Name: Luxury Lover Toys & Robots
Trading Name: Luxury Lover Toys & Robots is a trading name of Luxury Lover Toys & Robot
ABN: 29 597 436 181
Email: [email protected]
Support Email: [email protected]
WhatsApp: +61 416 282 313
Website: https://luxurylovertoys.com
At Luxury Lover Toys & Robots, we proudly offer premium-quality AI dolls, robotic companions, and intimate devices designed for realism, safety, and long-term durability.
All products are inspected prior to dispatch to ensure they meet our quality standards. This Warranty & Product Guarantee Policy outlines your rights under Australian Consumer Law (ACL) and the additional limited warranties we provide.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
A replacement or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage
Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure
Nothing in this policy limits or replaces your rights under ACL.
In addition to ACL protections, we provide the following limited warranties:
12-month limited warranty on electronic and robotic components, including:
Internal motors and movement mechanisms
Heating systems
AI modules and processors
Control boards, wiring, and power connections
Charging ports, chargers, and remote controllers
During the warranty period, defective components caused by manufacturing faults under normal use will be repaired or replaced at our discretion.
This warranty does not cover damage or defects caused by:
Misuse, mishandling, or neglect
Cuts, tears, punctures, stains, or surface damage to silicone or TPE skin
Improper cleaning or use of non-approved lubricants or cleaning products
Exposure to extreme heat, cold, water submersion, or prolonged sunlight
Unauthorised repairs, alterations, or modifications
Accidental damage or normal wear and tear
⚠️ Important:
Cosmetic or physical damage to the doll’s body or skin (including discoloration, deformation, cuts, or tears) is not covered, as these are considered user-related conditions due to the intimate nature of the products.
Personal massagers, vibrators, and small electronic devices include a 6-month limited warranty from the date of purchase.
This warranty covers electronic or motor faults only and does not cover:
Surface or cosmetic damage
Water damage due to improper use
Battery corrosion or charging issues caused by misuse
If you believe your product has a manufacturing defect, please follow these steps:
Contact us at [email protected] within the applicable warranty period
Provide:
Your order number
Product name and model
Clear photos or video showing the issue
A brief description of the defect
Our support team will assess your claim and, if approved, provide a Return Authorisation (RA) Number and further instructions.
⚠️ Products returned without prior authorisation will not be accepted.
Depending on the nature of the issue, we may:
Repair the defective component
Replace the product with the same or an equivalent model
Offer store credit or a partial refund if repair or replacement is not feasible
We aim to resolve all warranty claims fairly, promptly, and reasonably.
Due to hygiene and safety standards:
Opened or used items cannot be returned unless the issue clearly relates to an internal electronic or mechanical fault
All approved returns must be cleaned and sanitised before shipment
A valid Return Authorisation Number must be included
Items returned in an unsanitary or unsafe condition will be discarded, and the warranty claim will be void.
Warranty coverage applies to international orders; however:
Customers are responsible for return shipping costs for inspection or repair
If a warranty claim is approved, we will cover the cost of shipping a replacement item back to you
To the maximum extent permitted by law, Luxury Lover Toys & Robots is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products.
Our liability is strictly limited to repair, replacement, or refund as outlined in this policy and under Australian Consumer Law.
If you have questions regarding this Warranty & Product Guarantee Policy, please contact us:
📧 Email: [email protected]
📱 WhatsApp: +61 416 282 313
🌐 Website: https://luxurylovertoys.com
© Luxury Lover Toys & Robots. All rights reserved.
Luxury Lover Toys & Robots is a trading name of Luxury Lover Toys & Robot.
ABN: 29 597 436 181
© Luxury Lover Toys & Robots All rights reserved.
ABN : 29 597 436 181
Email: [email protected]
Email: [email protected]
+61 416 282 313
