Shipping Policy for Luxury Lover Toys & Robots

Effective Date: 31 December 2025
Company Name: Luxury Lover Toys & Robots
Trading Name: Luxury Lover Toys & Robots is a trading name of Luxury Lover Toys & Robot
ABN: 29 597 436 181
Email: [email protected]
Support Email: [email protected]
WhatsApp: +61 416 282 313
Website: https://luxurylovertoys.com

1. Overview

At Luxury Lover Toys & Robots, we take great care to ensure your order is shipped discreetly, securely, and efficiently.

All parcels are packaged in plain, unbranded packaging with no identifiable product information, ensuring your privacy at all times.

This Shipping Policy outlines our delivery methods, processing times, estimated delivery timeframes, and important shipping information.

2. Shipping Methods

We offer discreet shipping throughout Australia and to select international destinations using trusted carriers, including:

• Australia Post (Standard & Express)

• StarTrack

• DHL Express (international orders)

Carrier selection may vary based on destination, parcel size, and availability. All shipments are sent without company logos or product descriptions.

3. Processing and Handling Times

• Orders are typically processed within 1–3 business days after payment confirmation.

• Custom-built products, premium robotic models, or personalised items may require 10–15 business days for manufacturing or configuration.

• Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Delivery destination

• Parcel size and weight

• Selected shipping method (Standard or Express)

All prices are displayed in Australian Dollars (AUD).

For international orders, customs duties, import taxes, or fees imposed by the destination country are the responsibility of the customer.

5. Estimated Delivery Timeframes

Estimated delivery times after dispatch are as follows:

Delivery times are estimates only and may vary due to courier delays, customs processing, weather events, or other factors beyond our control.

6. Tracking and Order Updates

Once your order is shipped, you will receive an email with your tracking number and a link to monitor delivery progress.

You may also log in to your account on our website to view your order status.

If tracking information does not update after several business days, please contact us for assistance.

7. Discreet Packaging

We understand the sensitive nature of our products.

All orders are shipped in plain, unmarked packaging with no reference to Luxury Lover Toys & Robots or the contents of the parcel. Your privacy is our highest priority.

8. Missed Deliveries and Re-delivery

If you are unavailable at the time of delivery:

• The courier may leave a collection notice for pickup at a local depot or post office.

• Please collect your parcel promptly to avoid return-to-sender.

If a parcel is returned due to an incorrect address or failure to collect, additional shipping fees may apply for re-delivery.

9. Lost or Delayed Parcels

While we take every precaution to ensure timely delivery, delays may occasionally occur.

If your parcel appears delayed or lost:

1. Check your tracking information for updates.

2. Contact the courier directly using the provided tracking details.

3. If unresolved, contact us at [email protected], and we will assist in liaising with the courier.

We are not responsible for delays caused by customs clearance, courier network disruptions, or circumstances beyond our control.

10. International Shipping

We ship to select international destinations.

Customers are responsible for ensuring compliance with local import laws and regulations, including payment of any applicable customs duties, taxes, or fees. Please review your country’s import requirements before placing an order.

11. Contact Us

If you have any questions or concerns regarding shipping or delivery, please contact us:

📧 Email: [email protected]
📱 WhatsApp: +61 416 282 313
🌐 Website: https://luxurylovertoys.com

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (AEST).

12. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in logistics providers, costs, or legal requirements.

Any updates will be posted on this page with an updated Effective Date. Continued use of our website indicates acceptance of the revised policy.

© Luxury Lover Toys & Robots. All rights reserved.
Luxury Lover Toys & Robots is a trading name of Luxury Lover Toys & Robot.
ABN: 29 597 436 181